This Service Delivery Policy (also referred to as our “Shipping Policy” for payment and compliance review) describes how TutorHub Hong Kong Limited (補習島香港有限公司), operating TutorHub at https://www.tutorhub.hk, fulfills orders. We do not sell or ship physical merchandise. There is no parcel logistics, tracking number or warehouse shipping address. What you purchase is tuition: a booking for lessons delivered digitally (confirmation, online meeting room) and in person (home tutoring by the assigned tutor).
1. What is delivered
- Digital confirmation: after successful payment, order confirmation, lesson details and tutor contact information (when appropriate under our privacy rules) appear in your account and / or email.
- Lesson delivery: home one-to-one, online one-to-one, small groups and homework support are delivered at the agreed time and place (or in the online meeting room) by the assigned tutor.
- Study records: where offered, a short lesson summary or progress note is made available in your account.
2. Delivery / fulfillment timeline
- Instant to same business day: digital order confirmation is usually issued immediately after payment clears.
- Tutor matching: matching a suitable tutor generally takes 24–48 hours depending on the district / estate, year level, subject and requested time slots. Status updates appear on the Platform.
- Lesson date: lessons take place on the scheduled date(s) stated in your order—nothing is delivered by courier.
3. No physical shipping address
Because no goods are mailed, we do not publish a goods return / warehouse address. Business and support correspondence should use [email protected] or the contact form. Legal entity: TutorHub Hong Kong Limited (補習島香港有限公司).
4. Delays and non-delivery
If confirmation is not received, tutor matching fails, or a lesson cannot start as agreed for reasons attributable to the Platform or the tutor, contact us promptly. Remedies (reschedule, replacement tutor, refund) follow our Refund & Cancellation Policy and Terms of Service.
5. User responsibilities
Provide an accurate lesson address (or the estate’s visitor-registration arrangements), a reachable contact number and, for online lessons, a working device and connection. Please be ready at the agreed time. Failure to attend without timely notice may be treated as a completed or non-refundable lesson under the cancellation rules.
6. Changes
We may update this Policy as products evolve; the posted version on the Platform controls.
Customer support & contact
- Legal entity: TutorHub Hong Kong Limited (補習島香港有限公司)
- Registered address: Hong Kong
- Brand / website: TutorHub — https://www.tutorhub.hk
- Email: [email protected]
- Contact page: Support & contact form
- Response time: We typically respond to enquiries within 24 hours on business days (Hong Kong time, Monday–Friday).