This Cookie Policy explains how TutorHub (https://www.tutorhub.hk), operated by TutorHub Hong Kong Limited (補習島香港有限公司), uses cookies and similar technologies. It should be read together with our Privacy Policy.
1. What are cookies
Cookies are small text files stored on your device when you visit a website. We also use similar technologies such as local storage, pixels and SDKs that perform comparable functions. In this policy we refer to all of them as “cookies”.
2. Categories we use
- Strictly necessary: required for the Platform to work — logging in, keeping your session, security and fraud prevention, and load balancing. These cannot be switched off.
- Preferences: remember choices such as your language (Traditional Chinese, Simplified Chinese or English) and display settings.
- Analytics: help us understand which pages are visited and how the site performs, so we can improve content and navigation. Where required, these are set only after you consent.
- Marketing: used to measure the effectiveness of our campaigns. We keep these to a minimum and only where permitted by law.
3. Third-party cookies
Some cookies are set by third parties whose services we use, for example payment processors (such as Stripe, PayPal or Airwallex) for fraud prevention and payment security, and analytics providers. These third parties process data under their own privacy policies. We do not allow third parties to use our cookies to sell your personal data.
4. How long cookies last
Session cookies are deleted when you close your browser. Persistent cookies remain for the period stated in the cookie itself, typically from a few days up to 24 months, after which they expire automatically.
5. How to manage cookies
Most browsers let you block or delete cookies through their settings, and offer a “private browsing” mode that limits storage. You can also clear local storage from your browser’s developer tools. If you block strictly necessary cookies, some features (such as logging in or submitting a tuition request) may not work.
Where we ask for consent, you can change or withdraw it at any time by clearing cookies in your browser and revisiting the site.
6. Do Not Track and Global Privacy Control
Some browsers send “Do Not Track” or Global Privacy Control signals. We treat analytics and marketing cookies as opt-out where your browser sends such a signal and the law requires us to honour it.
7. Changes
We may update this Cookie Policy as our use of cookies changes. The updated version will be posted on this page with a new “Last updated” date.
Customer support & contact
- Legal entity: TutorHub Hong Kong Limited (補習島香港有限公司)
- Registered address: Hong Kong
- Brand / website: TutorHub — https://www.tutorhub.hk
- Email: [email protected]
- Contact page: Support & contact form
- Response time: We typically respond to enquiries within 24 hours on business days (Hong Kong time, Monday–Friday).